Refund and Return Policy
Last aligned and updated: October 2025
1. Eligibility for Returns
We accept returns when the product is damaged, defective, or incorrect upon delivery; unused, in original packaging, with tags and certificates intact; and the request is made within 7 days of delivery.
2. Non-Returnable Items
Customized or personalized products; opened or used gemstones, crystals, or rudraksha; products purchased during a sale or with discount coupons; and items without original packaging or in tampered condition cannot be returned or refunded.
3. Return Process
1. Email us with your order ID, reason, and product images. 2. Our team will review your request and provide instructions if eligible. 3. Once approved, ship the product securely to the address shared by our support team. 4. After inspection, we will process your refund or replacement.
4. Refund Policy
Refunds are processed after quality checks and credited to the original payment method within 5–7 business days after approval. Transaction charges may be deducted for prepaid orders. Shipping charges are non-refundable.
5. Replacement Policy
For damaged or wrong products, we will send a replacement at no extra cost after verification. If unavailable, you may opt for a refund or store credit.
6. Order Cancellations
Orders can be cancelled within 12 hours of placement, provided they have not been shipped. Once shipped, cancellations are not possible.
7. Contact Us
Email: jenilgems21@gmail.com Website: www.jenilgems.com
Have more questions?
Contact Our Astromancers ✦Refund and Return Policy
Last updated: October 2025
1. Eligibility for Returns
We accept returns when the product is damaged, defective, or incorrect upon delivery; unused, in original packaging, with tags and certificates intact; and the request is made within 7 days of delivery.
2. Non-Returnable Items
Customized or personalized products; opened or used gemstones, crystals, or rudraksha; products purchased during a sale or with discount coupons; and items without original packaging or in tampered condition cannot be returned or refunded.
3. Return Process
1. Email us with your order ID, reason, and product images. 2. Our team will review your request and provide instructions if eligible. 3. Once approved, ship the product securely to the address shared by our support team. 4. After inspection, we will process your refund or replacement.
4. Refund Policy
Refunds are processed after quality checks and credited to the original payment method within 5–7 business days after approval. Transaction charges may be deducted for prepaid orders. Shipping charges are non-refundable.
5. Replacement Policy
For damaged or wrong products, we will send a replacement at no extra cost after verification. If unavailable, you may opt for a refund or store credit.
6. Order Cancellations
Orders can be cancelled within 12 hours of placement, provided they have not been shipped. Once shipped, cancellations are not possible.
7. Contact Us
Email: jenilgems21@gmail.com Website: www.jenilgems.com
Have questions about our policies?
Contact Our Astromancers →